Video remote interpreting (VRI) has become an extremely popular and effective tool in the healthcare field when medical professionals are treating limited English proficient, deaf or hard of hearing patients. However, every bit of technology sometimes comes with unintended hiccups or consequences if not used or taken care of properly.
If not used properly, there are potential risks that can affect both the patient and provider. Any bad experience with VRI would be an unfortunate experience that no healthcare provider would ever want to put their patient through. So today, we’re offering a few practices your healthcare organization can follow to ensure compliance when using VRI.
Make Sure Your Technology is Always Working Properly
It is important to always make sure that your video remote interpreting software, hardware and the Internet you are connected to are working. The display screen should be nothing smaller than a tablet size and portable, so the patient and provider can see the interpreter clearly. However, you cannot have any of this without a strong broadband connection. Your equipment and connection should have smooth audio, delay-free and and a clear picture. You should also always have spare equipment as a backup.
Make Sure Your Staff Knows How to Use It
One of the worst things to happen if put into a situation where VRI needed to be used is if your healthcare staff did not know how to use it. Part of their training, should be to know how to use all communication services for patients. Your staff should also be trained to know what to do if a problem were to occur.
Monitor the Use of Your VRI and Make Update as Needed
Healthcare organizations should monitor the quality of their video remote interpreting on a weekly or monthly basis. A video remote interpreter provider should also be monitoring real time calls. Things to monitor would be call times, dropped calls or connectivity issues.
Having the right VRI provider can make all the difference when it comes to caring for your patients. A provider such as Boostlingo will offer high quality video that is HIPAA compliant. If you would like to learn more about VRI services please visit https://www.boostlingo.com/.