Case Study: CAN Community Health
How CAN Community improved the patient experience with video remote interpreting (VRI).
13% of all interpreting sessions are routed VRI
8 seconds average connection time
4.8/5 average interpreter rating
A Moment That Changed Everything
A Deaf patient arrived at the Orlando clinic and, for the first time, was greeted via a live American Sign Language (ASL) interpreter on screen—no scribbled notes, no guess‑and‑check hand gestures. From check‑in to check‑out, the conversation flowed naturally, proving how face‑to‑face video access can remove anxiety for both patient and care team.
“That was the moment we knew: this is awesome.”
— Carolina Cesa, Practice Administrator
About CAN Community Health
Founded in 1991, CAN Community Health is a Federally Qualified Health Center (FQHC) leading HIV care across the Southeastern U.S., including 37 clinics and mobile units serving more than 15,000 patients each year.
THE CHALLENGE
- Serving multiple languages — daily Spanish, Haitian Creole, Portuguese, and Deaf or Hard of hearing patient encounters.
- Audio‑only felt impersonal — some patients struggled to build rapport when they couldn’t see the interpreter.
- Front‑desk bottlenecks — staff lost time juggling ad-hoc solutions.
THE SOLUTION
Carolina Cesa set up Boostlingo’s device-agnostic VRI platform in every exam room. With a single click, staff choose the language and connect. No extra hardware, no complicated logins. “This is very easy. You choose the language and use the camera.”
THE IMPACT
By adding video, CAN Community improved patient satisfaction and built trust, especially with Deaf or Hard of hearing patients. Today, VRI accounts for 13% of all calls routed and has improved the patient experience:
- Faster speed to care — staff start a session in under 10 seconds.
- Improved patient satisfaction — visual cues build trust.
- Comprehensive coverage — ASL and spoken language available 24/7.
TESTIMONIAL
“Technology should never be a barrier. Boostlingo makes everything easy.” — Carolina Cesa, Practice Administrator, CAN Community Health
Ready to See VRI in Action?
Book a quick walk‑through and experience the same one‑click interface that changed care at CAN Community Health.
Why Healthcare Providers Prioritize VRI
Human connection: Video restores body language and eye contact for nuanced care.
Regulatory compliance: Meets ADA & Section 1557 requirements for Deaf and LEP patients.
Device flexibility: Works on the equipment you already have—no capital expense.
Valuable Tool
Carolina Cesa, Practice Administrator
Simple to Use
Carolina Cesa, Practice Administrator
Easy User Interface
Carolina Cesa, Practice Administrator
Patient Communication
Carolina Cesa, Practice Administrator
'Remote interpreting calls connect without delay and have the best video quality. In my opinion, this is the choice for a remote interpreting platform.'
Boostlingo On-Demand: Remote Interpretation Solution
Boostlingo On-Demand helps organizations to overcome language barriers with over-the-phone interpreting (OPI) or video remote interpreting (VRI).
Are you looking for a professional interpreter?
Get connected in seconds with the Boostlingo Hub—14,000 qualified medical interpreters speaking 300 languages at the touch of a finger. Our application works on desktop, tablet, mobile, or traditional landline so that your whole staff can initiate an interpretation request instantly.
Book a Demo
Book a consultation today to get a walk-through of Boostlingo’s easy-to-use on-demand interpreting platform.
