Medical Interpreter Services and Management System
Provide high-quality medical interpretation and translation services to your patients. Learn how Health Systems save 20% with Boostlingo.
Provide the Best Possible Care Regardless of Language
Communication is essential to delivering care. With over 25.7 million limited English proficient (LEP) individuals and 11 million Deaf or Hard of Hearing (D/HoH) people in the U.S., don’t let language barriers stop you. Our technology lowers the barriers to language services and reduces the administrative burden on your team.
On-Demand Interpreting
Connect in seconds with the largest global network of interpreters, 24/7. Set your team up for success on any device. It’s powerful and easy.
Interpretation Management
Integrate onsite and remote interpreter services. Manage interpreter scheduling, communications, analytics, and billing in one place.
Translation Services
Translate your patient forms, discharge instructions, and more. Tap into our network of professional translators who are ready to bring your message to life.
Provide On-Demand Interpretation with Qualified Medical Interpreters
Watch a free demo and see how a subscription to Boostlingo On-Demand can improve patient experience at your healthcare center.
Boostlingo has been very time efficient connecting our patients to an interpreter. It’s user friendly, easy to access, & opens a world of potential.
On-Demand Interpretation for Healthcare
Provide high-quality care with 24/7 medical interpretation
Reach medical interpreters in seconds, not minutes. By reducing the time to connect to an interpreter, you can begin treatment immediately with your patient. Our medical interpreters provide support in over 300 languages and are required to have at least 40 hours of medical terminology training as well as at least 3 years’ experience in medical interpreting.
Support the Whole Team
Support all stakeholders using a single login for scheduling language support services, connecting with healthcare interpreters, and obtaining reporting for billing and invoicing. Boostlingo On-Demand is easy-to-use and doesn’t require hours of training before your medical staff begins multilingual communication with their patients.
Device Agnostic
Access our app from any device and empower your medical staff to respond to patient needs. Can’t bring a computer into the room with you? Boostlingo has direct dial, smart-device, and tablet-ready options that can be customized to integrate with your current technology.
Stay HIPAA and ACA Compliant
Boostlingo healthcare interpreters regularly maintain their HIPAA compliance certificates to ensure they are up to date. Nationwide, teams are also ACA compliant and ready to provide language support wherever you need them. The Boostlingo platform applies the latest and highest levels in patient security and privacy, including SOC 2 Type II. You can be confident that your language services are meeting current and future healthcare regulatory compliance standards.
Speed to Care
Support speed to care with the industry's fastest response times across all on-demand languages in 30 seconds or less.
Quality Language Interpreters
Access to medically qualified interpreters with 3+ years' experience and up-to-date annual HIPAA certification.
Easy-to-Use App
Easy language access for any user. Device agnostic, with multiple access points: phone, web apps, and mobile devices.
300 Languages & ASL
Ensure every request is filled with access to 17,000+ interpreters speaking more than 300 languages including ASL.
Provide 24/7 Language Interpretation Services
Watch a free demo and see how a subscription to Boostlingo can improve patient experience at your organization.
Buyers Guide to Finding an On-Demand Interpretation Partner
This free ebook explores why on-demand interpretation is an essential tool for compliance and serving diverse communities and prepares you to evaluate potential partners.
We’ve had such positive feedback from our staff and our patients. We’ve also saved half of what we were paying with our previous company.
Interpreter Management System for Hospitals
The current landscape
With most healthcare systems, medical interpretation is provided through a patchwork of staff and contract interpreters, manual scheduling systems, and inefficient procedures. There are too many portals, logins, and workflows for your team to be efficient when scheduling language support.
Integrate and automate interpreter services
Our interpretation management system allows you to integrate onsite and remote interpreter services and automate your program across multiple locations, clinics, and external language service providers. Simplify interpreter scheduling, data management, and vendor coordination when working with staff and contract interpreters.
All-in-one appointment management
With our all-in-one software, you can manage onsite appointments, plan virtual follow-ups, and add over-the-phone interpreting and video remote interpreting options when they make sense. Our IMS also includes intelligent routing that will ensure you schedule the right resource and optimize interpreter time and efficiency.
A single platform for interpretation
Boostlingo’s interpretation management system has a unified portal where your staff can schedule every appointment. Also, all your separate interpretation sources can receive notifications for onsite and virtual appointments. Save time and money with a simplified workstream for your administrative staff.
Interpretation Management System for Healthcare
Kristy Seiber, VP of Sales at Boostlingo, shares how health systems can manage all interpretation resources, systems, and processes with one platform, Boostlingo IMS.
Unified Approach
Simplify and automate day-to-day coordination, management, and delivery of interpretation services all on one platform.
Maximize Utilization
Prioritize routing to your staff interpreters while having a fail-safe backup to a vast network of qualified interpreters.
Simplify Scheduling
Increase productivity by automating scheduling and workflows of interpretation services for onsite and remote sessions.
Risk & Compliance
Boostlingo's HIPAA and SOC2 Type II certifications keep your healthcare organization’s data secure.
Simplify your language support—see our all-in-one IMS in action!
Get in touch with a specialist today to see how a subscription to Boostlingo IMS can streamline your interpreter services program.
126 sessions, with 29 interpreters from 8 countries all streamed to YouTube with Boostlingo Events. And the world's first live streamed vasectomy.
Simultaneous Interpretation for Healthcare
As healthcare providers extend coordination and collaboration beyond direct patient care, enabling language access across community outreach events becomes crucial. These events encompass health education, support groups, and community programs. Promoting healthy practices and disseminating knowledge within the diverse communities you serve directly impacts patient outcomes. With ever-growing diverse populations, healthcare organizations must incorporate language services into all programs and services offered.
For community and outreach events, remote simultaneous interpreting is essential. Unlike on-demand over-the-phone interpretation (OPI) and video remote interpreting (VRI), which typically utilize consecutive interpreting, simultaneous interpreting facilitates continuous interpretation without disruptions.
In simultaneous interpreting, the interpreter converts the speaker’s message from one language to another concurrently, as the speaker is talking. This enables a seamless interpretive experience, ensuring all attendees receive fully accessible and individualized information in their language preference simultaneously, without pauses or lags. Simultaneous interpreting is the ideal solution for providing equal language access to health education, support groups, and outreach initiatives within multilingual communities.
Patient Engagement
Studies show that language access improves patient satisfaction, participation in preventative services, and engagement.
Community Outreach
Support 1-to-many community health education events or seminars with simultaneous interpretation.
Care Compliance
Improve patients’ commitment to treatment plans by removing language barriers across the entire care continuum.
Equitable Care
Connecting all patients without language barriers into all programs and services.
Healthcare Resources
Boostlingo vs. CyraCom: On-Demand Interpreting Comparison
How to Request Interpreting Services
Best Practices for Implementing Language Access Programs
A Complete Guide to Language Access
Watch How Health Systems Save 20% with Boostlingo
Goshen Health transformed their interpreter services program and saved $250,000/year.
Expand Language Access for Healthcare Patients
Over 25.7 million people are considered Limited English Proficient (LEP) in the United States. Language barriers in healthcare create miscommunication between medical professionals, patients, and the families they serve. These communication barriers create disparities in access and outcomes to high-quality healthcare.
97% of physicians in the U.S. encounter patients with English comprehension challenges, yet only 40% of hospitals offer professional interpreters.
A study conducted by the National Institutes of Health (NIH) found that language barriers interfere with treatment plans and the use of preventative and screening services. These barriers delay access to timely care, cause poor chronic disease management, and ultimately result in poor health outcomes.
Boostlingo technology and services improve health equity through language access by bridging communication gaps and enhancing the patient experience. Language services accessed through Boostlingo are provided accurately, effectively, and securely. Healthcare is an always-on service, and providing access to interpretation should be as well.
interpreters
Boostlingo Hub: Expand Language Access
Our network of healthcare interpreters is a valuable tool to overcome language barriers. With our fail-safe network of over 17,000 qualified interpreters, including medical and sign language interpreters, we deliver interpretation in over 300 languages.
Risk & Compliance Covered with Our Solutions
Healthcare organizations often face evolving compliance and security risks. At Boostlingo, we understand the importance of supporting risk-management initiatives. Our technology is SOC 2 Type II certified, giving peace of mind that your data is processed and stored with the highest safety standards. Our team is dedicated to staying current with the ever-changing rules and regulations to help support care delivery.
Quality is top of mind for our healthcare partners, in addition to the minimum interpreter requirements, our pool of medically qualified interpreters possess annual HIPAA-compliance training, proof medical terminology training, and a minimum of 3 years of experience in medical interpreting.
Brattleboro Hospital
Gina Pattinson, Director of Marketing
Orthopedic Institute
Elena, Director of Compliance
Brattleboro Hospital
Christina, Manager of Patient Services
Northern Nevada HOPES
Jerry Trigueros, VP of Patient Services
Maven Language Solutions
Chris Evans, Executive Director of Ops
The Healthcare Interpretation Priorities 2024 report
With healthcare organizations across the US experiencing a growing demand for language services and new mandates under Section 1557, we asked 200+ healthcare professionals about their priorities for interpretation this year. Download this 26-page report to learn about:
- New Section 1557 language access requirements
- Interpretation volume predictions
- Priorities for interpreting services and technology
- Strategies for healthcare organizations by size
Related Case Studies
See how Boostlingo customers around the world are driving growth with interpretation, translation, interpreter management services.
Aeroflow Health
Goshen Health
Canadian Pediatric Hospital
Orthopedic Institute
Healthcare Interpretation FAQs
What is a healthcare interpreter?
Healthcare interpreters are highly proficient in the languages they speak and are trained to understand complex processes and terminology in the medical field.
They support communication between doctors and patients and allow them to exchange important information such as medical history, treatment options, and more.
What are the different types of healthcare interpretation?
The three main types of healthcare interpretation are face-to-face interpretation, over-the-phone interpretation (OPI), and video remote interpretation (VRI).
Is the Boostlingo platform secure for the healthcare industry?
Boostlingo is a cloud-based platform that offers interpretation services including healthcare interpretation (also known as medical interpretation). To safeguard the security and privacy of its users’ data, including patient information, the platform is HIPAA and SOC 2 Type II compliant, and employs end-to-end encryption, multi-factor authentication, and regular security assessments.
What are the advantages of having a qualified language interpreter available to patients?
Improved communication
A qualified medical interpreter can help the healthcare professional, and the patient communicate effectively by ensuring that both sides understand and express themselves accurately. This can assist in avoiding misconceptions and offering the best possible treatment for the patient.
Increased trust and confidence
Patients may feel more at ease and secure disclosing sensitive or personal information in the presence of a medical interpreter because they know the interpreter is bound by confidentiality and will appropriately express their words and concerns.
Better health outcomes
Accurate diagnosis and therapy need effective communication. A qualified medical interpreter may assist in guaranteeing that the patient receives the proper therapy by providing clear and accurate interpretation, resulting in better health results.
Reduced healthcare costs
Miscommunications can result in unneeded testing, treatments, and hospitalizations, all of which can be expensive for both the patient and the healthcare system. A medical interpreter on staff can help decrease these expenses by ensuring the patient receives the correct care the first time.
Legal and ethical considerations
In some circumstances, providing interpretation services to patients who do not speak the same language as the healthcare professional may be legally or ethically mandated. Having a licensed medical interpreter on hand can assist in ensuring that the healthcare practitioner meets these standards.
Why is accurate language interpretation important in the healthcare field?
Language interpretation is crucial in healthcare because it helps healthcare workers to successfully interact with patients who speak a different language or who are deaf or hard of hearing. This is critical for ensuring that patients receive high-quality treatment and that their healthcare requirements are completely recognized and met.
Effective communication is a vital component of healthcare, and language problems can make it difficult for healthcare practitioners to effectively diagnose a patient’s condition and administer appropriate treatment.
In these circumstances, language interpretation can aid in clear communication between the clinician and the patient, allowing the practitioner to give the best treatment possible.
Additionally, language interpretation can assist to develop confidence between healthcare practitioners and patients, since it indicates a dedication to ensuring that patients’ needs are addressed and that they are fully educated about their healthcare alternatives.
It can also assist in lessening the risk of medical mistakes, which can arise when communication between healthcare practitioners and patients breaks down.
Overall, language interpretation is a vital tool for ensuring that healthcare personnel can successfully interact with patients and offer the best possible treatment.
Why are language interpreter services important for healthcare?
Interpreting services have become essential for any healthcare setting, especially hospitals that are dealing with an increasing number of non-English speaking and limited English proficient patients. When it comes to medical consultations and emergencies, effective communication is paramount since it directly impacts the quality of care provided.
Having healthcare interpreters within arm’s reach assists healthcare professionals in providing essential healthcare services to patients. Especially in the case of multicultural nations such as the United States, healthcare interpretation fosters inclusivity and helps guarantee equal access to medical care for all individuals.
Are hospitals required to have healthcare interpreters?
In the case of the United States, yes. Regulations such as the Americans with Disabilities Act and Title VI of the Civil Rights Act require healthcare centers to provide language access services to ensure that quality medical treatment is accessible to every person regardless of their proficiency in English.
In addition to the legal requirements to provide language access, the positive impact of healthcare interpretation services on patient care outcomes should not be overlooked. This is especially true for healthcare centers located in areas with a culturally diverse population.
What are the benefits of using our interpreter management system for hospitals?
Systems Integration
An IMS allows your organization to integrate and consolidate various systems and processes: interpreter scheduling, interpreter & client communications, workforce management, and financial management. Our Open API even allows your IT team to integrate BoostIMS into your existing tech infrastructure.
Team Productivity
Instead of switching between various portals for requests, your administrative staff can upload all interpreters (whether they are full-time, contract, or sourced from language service companies) into one system. Appointment requests are sent and accepted in one hub.
Customization
Different hospitals and language access plans have different requirements, so you need a flexible system that can reflect the complexity of your operations. Customize communications, workflows and data collection depending on the communities you serve and your internal billing processes.
Automation
A good IMS allows you to automate many of your manual processes. Automatically broadcast assignments to eligible interpreters, automate email communications, and have the IMS automatically calculate rates for your interpreters based on existing data.
Give your clients and interpreters access to your workflow to streamline requests and calendars. No more manual data entry or back-and-forth external communication required.
Analytics
Having all your data and processes in the same place will give you access to real-time analytics that are critical for your hospital. Analyze the insights offered by your IMS and allocate resources accordingly to staff your departments and appointments for maximum efficiency.
Privacy and security
Using a secure and compliant IMS means you have one less thing to worry about. Our suite is HIPAA and GDPR compliant, and our cutting-edge team is always focused on the latest IT trends.
Product and support
Unlike a home-grown system, you can rest assured your tech stack will improve and evolve over time when you use a vendor’s IMS. No need to waste resources on product development when that is included in your monthly subscription. The same goes for technical support.
What is intelligent routing?
Boostlingo IMS provides best-in-class technology that allows you to tailor interpreter routing choices and fill any vacancies with an on-demand interpreter. Intelligent routing will allow you to make the most of your interpreters and spend more time caring for patients.
Does Boostlingo IMS integrate with electronic health record systems and other healthcare tools?
Boostlingo IMS can integrate with various healthcare software tools, including electronic health record (EHR) systems, telemedicine platforms, and practice management systems, to improve communication with patients who speak multiple languages and enhance the overall quality of patient care. The enhanced ability to interact with EHR systems and other healthcare technologies makes it a valuable resource for healthcare providers seeking to enhance language interpretation solutions for their patients.
Can the Boostingo IMS system route to local agencies if our staff interpreters can’t fulfill an encounter?
Yes! Boostlingo’s routing technology can automatically route encounter requests to your local language agency partners for a single source solution.
How does Boostlingo IMS support interpreter reconciliation when an encounter is complete?
Boostlingo IMS maintains a comprehensive log in its system that allows the interpreter to document the actual start and end time and can push documentation data back into the EHR automatically.
How can my staff interpreters access the Boostlingo platform for managing their daily schedules?
Interpreters can access the platform via the web or our device agnostic app that is available in the iOS and Android stores.
Can Boostlingo route on-demand requests to my staff interpreters during downtime?
Yes, Boostlingo’s routing technology can route to your staff interpreters first if available allowing them to take video remote and over-the-phone interpreting encounters during their downtime.
Is using staff to interpret for patients considered compliant?
Unless your bilingual staff have completed the necessary training to be a medically qualified interpreter, using them to interpret is not compliant.
What about the patient’s family, can they interpret for the patient?
Although the patient’s family plays a critical role as an advocate for the patient, it is essential to remove personal biases that innately come with being a family member. Complications can arise due to these potential biases, and impartiality can create complications. Having a trained and qualified interpreter is the most effective and safest option for interpretation services.
When may I need simultaneous interpretation instead of consecutive interpreting?
Simultaneous interpreting can be a valuable tool to have in any healthcare setting such as hospitals, mental health clinics and more. Incorporating language access into all service offerings is critical to health equity and improved outcomes. Examples include patient education sessions, community outreach to raise awareness, and support groups.
