Language access is critical to quality care
97% of physicians reported treating at least some patients who have difficulty understanding English. When language barriers arise, Boostlingo healthcare interpretation technology can bridge the gap.
BoostOnDemand is the monthly subscription service for virtual healthcare interpretation that can help your team expand language access.
Our healthcare interpreting platform is the most complete healthcare communication technology suite available today. Your providers can get connected to qualified medical interpreters instantly with our easy-to-use tool that connects you to professional interpreters — at any time, in any language, on any device.
Increase patient satisfaction, lower costs, and decrease provider stress with pre-scheduled and on-demand options to get you connected with one of our 15,000+ interpreters on the phone, by video or in person in over 300 languages.
Deliver Exceptional Patient Experiences
More options for language support can help!
Provide High Quality Care
With Boostlingo you can reach interpreters in seconds, not minutes.
Reduce the amount of time you and your patient wait to get connected so you can start treatment sooner.
Our interpreters provide support in 300 languages. You can reach new patients in your community with more healthcare language support options. Each healthcare interpreter must have at least 40 hours of Medical Terminology training as well as at least three years of experience in medical interpreting.
Support Your Whole Team
Use one login for scheduling language support services, connecting with healthcare interpreters and any reporting you need to bill. The Boostlingo software is easy-to-use and won’t require hours of training for your medical team.
Boostlingo can be accessed from any device so your team can respond to patient needs. Can’t bring a computer into the room with you? Boostlingo has direct dial and tablet-ready options that can be customized to work with your current technology.
Stay HIPAA and ACA Compliant
Boostlingo healthcare interpreters maintain HIPAA compliance certificates audited quarterly.
The teams are also ACA compliant qualified interpreters ready to provide language support wherever you need them across the country. The Boostlingo platform ensures maximum security and privacy. You can be confident that your language services are meeting current and future healthcare regulatory compliance standards.
Accommodate More Patients with Boost
Why is Accurate Language Interpretation Important in the Healthcare Field?
Language interpretation is crucial in healthcare because it helps healthcare workers to successfully interact with patients who speak a different language or who are deaf or hard of hearing. This is critical for ensuring that patients receive high-quality treatment and that their healthcare requirements are completely recognized and met.
Effective communication is a vital component of healthcare, and language problems can make it difficult for healthcare practitioners to effectively diagnose a patient’s condition and administer appropriate treatment.
In these circumstances, language interpretation can aid in clear communication between the clinician and the patient, allowing the practitioner to give the best treatment possible.
Additionally, language interpretation can assist to develop confidence between healthcare practitioners and patients, since it indicates a dedication to ensuring that patients’ needs are addressed and that they are fully educated about their healthcare alternatives.
It can also assist to lessen the risk of medical mistakes, which can arise when communication between healthcare practitioners and patients breaks down.
Overall, language interpretation is a vital tool for ensuring that healthcare personnel can successfully interact with patients and offer the best possible treatment.
Our interpretation management software, BoostIMS, allows you to interact with interpreters, automate your scheduling process, and hold virtual interpretation calls all in one spot.
You can manage your onsite and virtual appointments with BoostIMS, as well as add over the phone interpreting (OPI) and video remote interpreting (VRI) options. Accept appointment requests, auto-broadcast possibilities to interpreters, charge customers and patients, and connect with them all from a one platform.
Watch Our Software Explainer Video
Frequently Asked Questions
What is Healthcare Interpretation?
Healthcare interpretation (also known as medical interpretation) is a crucial process that aims to ensure effective communication between patients with limited English proficiency (LEP) and healthcare providers who may not share the same language. This can be done through in-person or remote interpretation services, and it involves not just translation of words but also interpretation of cultural nuances.
Healthcare interpretation is essential for providing equitable and quality healthcare to patients with LEP, as it reduces misunderstandings and improves health outcomes.
Is the Boostlingo Platform for the Healthcare Industry secure?
Boostlingo is a cloud-based platform that offers interpretation services such as healthcare interpretation. To safeguard the security and privacy of its users’ data, including patient information, the platform is HIPAA compliant and employs end-to-end encryption, multi-factor authentication, and regular security assessments.
While Boostlingo has made substantial measures to safeguard the platform’s security, users should still take the required precautions to secure patient information.
What are the Advantages of Having a Qualified Language Interpreter Available to Patients?
A qualified medical interpreter can help the healthcare professional, and the patient communicate effectively by ensuring that both sides understand and express themselves accurately. This can assist to avoid misconceptions and offer the best possible treatment for the patient.
Increased Trust and Confidence
Patients may feel more at ease and secure disclosing sensitive or personal information in the presence of a medical interpreter because they know the interpreter is bound by confidentiality and will appropriately express their words and concerns.
Better Health Outcomes
Accurate diagnosis and therapy need effective communication. A qualified medical interpreter may assist guarantee that the patient receives the proper therapy by providing clear and accurate interpretation, resulting in better health results.
Reduced Healthcare Costs
Miscommunications can result in unneeded testing, treatments, and hospitalizations, all of which can be expensive for both the patient and the healthcare system. Having a medical interpreter on staff can assist to decrease these expenses by ensuring that the patient receives the correct care the first time.
Legal and Ethical Considerations
In some circumstances, providing interpretation services to patients who do not speak the same language as the healthcare professional may be legally or ethically mandated. Having a licensed medical interpreter on hand can assist in ensuring that the healthcare practitioner meets these standards.
“This software helps us to level the playing field in our industry. The ability to customize everything was a key factor for us. But the ability to setup, track and manage everything in one place was awesome as well.”
“First off, the real time communication technology works like silk. Remote interpreting calls connect without any delay and the video quality is the best provided you have a normal speed connection. The amount of data generated is also impressive – you can select a date range and download an xls file. You can then use this data to figure out interpreter performance, trends, client needs, etc. There are updates coming out very often and the Boostlingo staff really value your opinion when you provide feedback about the platform.”
“The support from crowd source interpreters is a big help for when our in house interpreters are not available. I am also overall impressed with connection times and call center staffing. There is a lot of customization that can be applied to various client accounts which I love.”
Experience Boostlingo Today
Healthcare Interpretation Made with Providers in Mind
Boostlingo’s reporting allows you to get exact call times, languages used and more so you can file for language services reimbursement with Medicaid and SCHIP in applicable states.
Our system is scalable based on your needs. Choose your monthly plan based on healthcare interpretation minutes you’ll actually use. Noticing an influx of patients requiring language services? Our account managers will work with you to adjust your plan to match the interpreting demand in your system.
Are you interested in learning more about Boostlingo?
What best describes you?
Boostlingo helps your organization meet the language needs for your community through the highest quality video and over the phone interpretation. Schedule ahead of time or access interpreters on demand. Other features include:
- Access to 10,000 interpreters global for 300 languages
- Connect times averaging seconds, not minutes
- Qualified legal, medical, and educational interpreters
- Easy to use application that works on any device
- Subscription cost with the best per-minute rates in the business
- And more! Fill out a quote form today.
Boostlingo makes interpretation technology that helps language service providers scale their business instantly. Our all-in-one platform allows you to:
- Schedule your interpreters & broadcast interpretation requests to your entire network
- Customize reports for business analysis
- Process expenses, billing, and invoicing in one program
- Gain access to 10,000 interpreters for 300 languages overnight with the Boostlingo Professional Interpreter Network
- Use a white label platform for your clients to login for virtual calls
- And more! Fill out a quote form today.
Boostlingo does not hire interpreters. We refer qualified interpreter information to Boostlingo partners who have the option to reach out to anyone who fills out a form. Boostlingo cannot guarantee that you will be contacted by either party.
For resources for interpreters, you can head to Café Lingo, our blog for interpreters, or to boostlingo.com/interpreters.
BoostEvents (Formerly VoiceBoxer) is a multilingual web platform built to assist you in reaching your target audience in any language. With BoostEvents, your team can simplify the process of adding interpreters to any of your events.
BoostEvents can provide remote simultaneous interpretation services for virtual and hybrid meetings, events, conferences, trainings and more. Through our Connect integrations, BoostEvents can be used independently or easily integrated into Zoom, Microsoft Teams, and other platforms.