An IMS allows your organization to integrate and consolidate various systems and processes: interpreter scheduling, interpreter & client communications, workforce management, and financial management. With an IMS, you only need one system to do everything for your interpretation business.
Because Interpreter Management Systems keep data up to date in real-time, your team can collaborate from anywhere in the world and be more productive at the same time. With your organization’s information stored in a centralized place, you can eliminate double data entry and reduce manual errors.
Different clients have different requirements, so you need a flexible system that can reflect the complexity of your business. Customize communications, workflows and data collection depending on the client you’re serving and the interpreters you’re working with.
A good IMS allows you to automate many of your manual processes. Automatically broadcast assignments to eligible interpreters, automate email communications, and have the IMS automatically calculate rates for your interpreters and clients based on the data entered.
Give your clients and interpreters access to your workflow to streamline requests and calendars. No more manual data entry or back-and-forth external communication required.
Having all your data and processes in the same place will give you access to real-time analytics that are critical for your business. Analyze the insights offered by your IMS and allocate resources accordingly to grow your business and make your organization as lean and efficient as possible.
Privacy & Security
Using a secure and compliant IMS means you have one less thing to worry about. IMSs are required to adhere by the latest privacy and security requirements and have strict protocols in place to keep up with the latest IT trends.
Product & Support
Unlike a home-grown system, you can rest assured your tech stack will improve and evolve over time when you use a vendor’s IMS. No need to waste resources on product development when that is included in your monthly subscription. The same goes for technical support.