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Catholic Charities faced increasing demands for language services as refugee and immigrant populations grew in Louisville. Having over 1,000 onsite appointments each month, they needed to provide interpretation across 25-30 languages. Boostlingo helped streamline workflows and scale operations to meet the demand, enabling interpreters to offer remote services and document assignments paperless. The platform empowered Catholic Charities to provide accessible, professional language services.
As refugee and immigrant arrivals surged, Catholic Charities needed to expand its language access services. With just four staff members managing all the appointments, their processes were overwhelmed. Documentation and manual workflows slowed down operations, and the increasing demand for virtual services during the pandemic added strain. Catholic Charities sought a solution that could improve efficiency, scale services, and integrate into their existing processes.
Boostlingo IMS provided Catholic Charities with a platform that allowed them to transition to a paperless system and improve efficiency in managing appointments. The platform simplified the documentation process for interpreters and allowed the organization to handle more appointments with remote interpreting. With Boostlingo, Catholic Charities was able to expand its services and deliver language access to more people in a timely and efficient manner.
"The Boostlingo platform has allowed us to go totally paperless. It makes it so much quicker and easier for our interpreters in the field, you know, be able to document and mark off all the assignments that they complete. "
Boostlingo enabled Catholic Charities of Louisville to meet the growing demand for language services, handling over 1,000 appointments monthly in 30 languages. The flexibility of the Boostlingo IMS system helped streamline operations for their small team, moving them to a paperless workflow that allowed interpreters to manage assignments more easily. This shift saved valuable time and improved overall efficiency, enabling the team to better handle the increasing demand. Boostlingo also simplified the management of interpreters across various locations, ensuring timely, effective language services. On-Demand services allowed Catholic Charities to provide fit-to-client language solutions for both onsite and virtual appointments, making access more tailored and efficient.
“More and more businesses are taking their responsibility to provide language access seriously, and I think that’s directly due to the flexibility that we have with the Boostlingo platform,” said Alisa Pifine, Director of Language Services. As a result, language access has become more embraced by the Louisville community. Boostlingo has helped Catholic Charities improve efficiency and raise awareness about the critical importance of language access.
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