Over the Phone Interpreting (OPI)

The Most Powerful Subscription-Based Over The Phone Interpretation System Available Today

Prescheduled Sessions

With a Boostlingo subscription, preschedule Over the Phone Interpreting (OPI) requests with Boost IMS.

Allow your clients and interpreters to connect over the phone at a fraction of the cost of traditional onsite interpreting.

a screenshot of Boostlingo’s scheduling system for over the phone interpreting

screenshot of an example of what over the phone interpreting looks like when using Boostlingo

On Demand Phone Interpreters

Facilitate real-time language support with our On Demand OPI capabilities.

Connect your customers and interpreters instantly with Boost IMS to ensure real-time language access, while maintaining control and oversight over your organization.

Multi device support icon

Multi-Device Support

Browser calling and native mobile app support

IVR For Phone Lines

Customizable IVR menus to suit your clients’ needs

routing

Intelligent Routing

Industry-leading routing capabilities

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Integrated Analytics

Customized usage reports to optimize resources

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Familiar Workflow

Process OPI jobs as usual in our interpretation management system

The Benefits of Over The Phone Interpretation

Intake Questions OPIOur daily real-time conversations haven’t relied solely on face to face communication in almost 150 years, so why should our interpretation services? 

Since the first phone call was made by Alexander Graham Bell in 1876, long-distance communication has become ubiquitous. Today, nearly everyone has a phone in their hand—7.26 billion people, or 91% of the world’s population!  

Whether through text, email, FaceTime or phone call, our phones rule the communication of the day. Within the interpreting world, over the phone interpreting has risen in step with this transformation in our communication.

Phones now expand access to interpreting 

Because of the widespread availability, people from many walks of life utilize over-the-phone interpretation services as a crucial tool to fully communicate with one another. Boostlingo specializes in providing these phone interpreting services to foster understanding and make it easier for many cultures to communicate with one another smoothly.  

Quickly connect to a professional 

Besides availability, another huge benefit of phone interpretation is how quickly you can get connected in emergencies (versus waiting for an on-site interpreter to make it to the scene). For people who need immediate language assistance to effectively overcome language obstacles, over-the-phone interpreting is available. 

More organizations know about and access interpretation 

With OPI becoming more affordable and easier to use, interpretation is now available in new industries and spaces. By giving customers the choice of phone interpretation, leaders can improve their experience and decrease the likelihood of misunderstandings, which can lead to lengthy wait times and mistakes in communication.  

Overall, the benefit of over-the-phone interpreting is that it’s an effective procedure that boosts productivity for your company, leads to better interactions with your community, and can boost the reputation of your brand (pun intended). 

Boostlingo supports over 300, including 24/7 ASL and Spanish video and phone interpreting

On the Boostlingo interpretation management platform, you can get connected with over 17,000 interpreters all over the globe. Our services are unparalleled, and thanks to our team’s in-depth expertise in the field, we can put you in touch with the most qualified interpreters to assist you and your company in overcoming any language hurdles. 

Our team has the best quality assurance processes in the field, including daily placed random calls in the network to make sure interpreters are following our code of conduct. 

Within our subscription service, all languages, including more than 300 different ones, are supported for our OPI services via Boostlingo. We even offer 102 languages for phone interpreting 24/7 on-demand.  

Check our Boostlingo Professional Interpreter Network (BPIN) Supported Languages page for more information on the languages that we support. 

Industries That Use Over the Phone Interpreters

When we study industries that have required over-the-phone interpreting services, we may find a large list of industries that require vocal communication. Given the increasing globalization of organizations’ customer bases and workforces any company on the planet might profit from incorporating OPI interpretation into their regular operations. Boostlingo has worked with a number of these businesses and maintains close ties with our partners in a variety of sectors. 

Here are some of the industries we’ve worked with that we anticipate could benefit from phone interpreting platforms: 

Healthcare

Our healthcare providers often create a phone number for their most regularly used languages and simply post that number in care rooms to connect by providing professional and accurate over-the-phone interpretation services for medical consultations.

Legal/Judicial

Legal interpreters on the platform must have at least three years of proven experience and 40 hours of training in the legal field.

Education

High-quality phone interpreting services for educational facilities are an excellent alternative for incorporating interpreting into virtual or onsite parent-teacher conferences, school updates, or even community activities in your region.

Government

For municipal meetings, community counseling, social work support, or any other publicly funded service, OPI is a cost effective choice. 

The Boostlingo Professional Interpreter Network

On Demand Phone Interpreters In 300+ Languages

Can’t meet demand with in-house interpreters? Prioritize your interpreters but rely on the Boostlingo Professional Interpreter Network (BPIN) to serve your clients at all times. Short connection times and qualified remote interpreters are just a click away.

Frequently Asked Questions

FAQs on our phone interpreting services

Phone interpreting is a language-based service that facilitates communication between individuals who speak different languages. Unlike on-site interpreting where the interpreter is physically present, it is an audio-only service that is usually conducted over a phone, computer, or tablet.

In our subscription, users can dial in on their chosen platform to acquire phone interpreter services, drop the call, and then call back again when assistance is needed.

Our subscription Over the Phone Interpreting Services (OPI) that are delivered through our app. Once our platform is up and running, users can either pre-schedule an appointment with an interpreter or get in touch with one on demand. If on-demand interpretation is needed, all the user needs to do is make a request.

With the help of intelligent routing, users can be easily directed to the appropriate interpreter, ensuring fast, seamless, and secure communication! Plus, enjoy the flexibility of subscribing to our language access plan with no commitments. 

In reality, there is no such thing as a phone translator. The interpreting and translation professions are often confused as being the same. While the two may be related, they are separate professions. Translators work with the written word, converting important texts such as business contracts and legal documents from one language into another.

On the other hand, interpreters work with spoken and signed words. They are language professionals who facilitate real-time communication between individuals who do not speak the same language 

Both translators and interpreters have expertise in preserving the original content’s tone, cultural nuance, and intended meaning. More often than not, when people say that they need a phone translator, what they actually mean is that they require a phone interpreter. While our subscription plans center on interpreters, we do have a separate service that focuses on document translation.  

Yes, OPI is secure. Over the Phone interpreters are trained to prioritize confidentiality and discretion whenever they’re interacting with clients. Moreover, they’re required to adhere to a strict set of regulations such as the Health Insurance Portability and Accountability Act (HIPAA) to ensure that sensitive information is kept confidential.

At Boostlingo, the HIPAA compliant interpreters in our network are required to comply with the Boostlingo Code of Conduct so rest assured that any information you provide will be safe and secure!

Based on the information from our BPIN (Boostlingo Professional Interpreter Network), our vast network comprises more than 17,000 proficient interpreters who cover a wide spectrum of over 300 languages spoken worldwide.

This extensive network enables Boostlingo to ensure a reliable connection whenever on-demand calls are made through our platform. With a Boostlingo subscription, rest assured that you’ll have language support at any time and place! 

Over-the-phone interpretation (OPI) offers a significant cost advantage, particularly when compared to on-site interpreting. It’s an ideal choice for individuals and businesses seeking both short-term and long-term savings.

At Boostlingo, we prioritize understanding and supporting our clients. During discovery sessions, we delve into their usage frequency and specific requirements for expertise and languages. Our pricing structure is designed to be flexible, offering monthly subscriptions and per-minute rates that cater to different needs. Moreover, we offer rate reductions for larger customers, ensuring affordability and value.

It’s important to note that each type of interpreting service carries its own pricing considerations. As OPI is one of our core services at Boostlingo, our pricing is based on monthly subscriptions. This distinguishes it from pricing for customers seeking on-site interpreting services, which can significantly differ.

Absolutely! With our subscription service, Boostlingo’s Over the Phone Interpreting services are designed to cater to clients wherever they may be. One of the main benefits of our services is that we offer unparalleled flexibility to our clients.

Whether it’s an important business meeting or a small community gathering, our phone interpreters will ensure smooth communication at all times! 

Yes, OPI is suitable for all mentioned settings as well as other scenarios that have multi-lingual participants. Whether it’s a legal consultation, a medical emergency, or an important business meeting, OPI is an incredibly versatile language solution that can pave the way for effective communication.  

If you’re interested on receiving more information on our OPI subscription service, you can schedule a demo with one of our sales representatives!

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