Privacy Policy

INTRODUCTION

Boostlingo, LLC, on behalf of itself and its wholly owned subsidiaries (collectively referred to herein as, “Boostlingo”), the Boostlingo platform, “we” or “us” and the associated Boostlingo websites, applications and services were formed to create the world’s first truly unified interpretation management system and interpretation communication and delivery platform. The privacy of all our partners, customers, end-users and stakeholders – your privacy – is something we take extremely seriously.  This Privacy Policy details how we treat the personal information that we collect, what settings we provide for you to control how your information is used on Boostlingo, and how you can contact us with any questions or concerns. This Privacy Policy is part of, and incorporated into, our Terms of Service.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website, Boostlingo.com or any of our affiliated websites under the Boostlingo brand (collectively referred to as the“Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. It also applies to all personal information we collect as part of our provision of services whether or not as part of the Website (together, “Services”) including, for example: (a) in email, text, and other electronic messages between you and Boostlingo; (b) from our mobile and desktop applications you download and that reference this Privacy Policy; (c) when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Policy; and (d) through any other sources associated with Boostlingo. Except as specifically provided below, it does not apply to employee information.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using the Services, you expressly agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

GENERAL OVERVIEW

When describing our collection, use and disclosure of personal information, we may use terms such as “affiliate,” “service provider,” “subsidiary,” or “third party”.

  • “Affiliates” are entities that own, are owned by, or are under common ownership with Boostlingo. We may share some information with affiliates for internal operations, and those affiliates will handle the information in the same manner as Boostlingo and be subject to this Privacy Policy.
  • “Service providers” are often vendors or other companies that provide services to us. Boostlingo enters into contracts with these service providers that limit their rights to sell personal information or use it for advertising. These contracts also restrict the use or disclosure of personal information in other ways, including requiring that personal information be maintained in a confidential and secure way.
  • “Subsidiaries” are entities that are owned by or under common ownership of Boostlingo. We may share some information with subsidiaries for internal operations or delivery of Services, and those subsidiaries will handle the information in the same manner as Boostlingo and be subject to this Privacy Policy.
  • “Third parties” are other entities that are not affiliates or subsidiaries but may include service providers. These may be, for example, marketing or promotional partners who assist us with identifying potential audiences that could be interested in Boostlingo products or services. Third parties also include companies that provide us with information we need to perform certain functions like payment collection or identity confirmation. Governmental agencies may also be considered Third Parties when we are legally required to share information in response to valid legal process, such as a court order, subpoena, or regulatory audit, or when necessary to comply with applicable laws and regulations. We will only share the minimum information necessary to comply with such legal requirements.

INFORMATION WE COLLECT ABOUT YOU

We collect your personal information from the Services to enhance the products and services we offer you, maintain and improve the Website, protect the security of you and our Website, comply with legal obligations, and inform you about other services and products that may be available through us, or our affiliated companies.

We collect several types of information from and about users of our Services, including:

  • “Personal information” is information that identifies you or is reasonably connected to you, such as name, postal address, e-mail address, telephone number, or any other information the Services collect that is defined as personal or personally identifiable information under applicable law or any other identifier by which you may be contacted online or offline. In addition, Boostlingo may require information such as your tax ID, bank account information and/or credit card information to verify your identity and provide a Service to you. Depending on which Services you choose to use, Boostlingo may require additional information that is connected to you, such as a company name, billing information (including billing address, phone number, credit card information), a mobile telephone number, a physical mailing address, and/or payment information. Any such information connected to you will be considered personal information under this Privacy Policy.
  • Information that is about you but individually does not identify you, such as username or alias.
  • Information about your internet connection, the equipment you use to access our Services and usage details.
  • Any other information (a) directly from you when you provide it to us; or (b) automatically as you navigate through the Website.

INFORMATION YOU PROVIDE TO US

We collect personal information about you when you interact with or utilize Services, such as:

  • Creating a profile with us or filling in forms;
  • Creating and administering your account;
  • Scheduling an event or placing an order;
  • Consenting to marketing communications;
  • Entering into a promotion sponsored by us;
  • Submitting comments, reviews, or other user-generated content or other participation in our online community or on our social networks;
  • Responding to our surveys;
    Connecting or interacting with us through social networks (e.g., Meta (Facebook), X (Twitter), LinkedIn);
  • Emailing or otherwise contacting us; or
  • Requesting customer or technical support.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, and you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: (a) details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website; and (b) information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include your IP address, device ID and other identifiers that may be considered personal information, as well as statistical data and other data that is not personal information, but that may be associated with personal information we collect or receive from third parties. All information that we associate with personal information is treated by us as personal information in accordance with this Privacy Policy.

The technologies we use for this automatic data collection may include cookies, pixels, web beacons and other tracking technologies. Usage data is information about how you use our Services, such as our Website, and may be collected by us or our third-party providers automatically through “cookies,” log files and other tracking tools and technology embedded within our Services. This information may be collected over time and across devices. We use this information to administer and improve our Services.

A “cookie” is a piece of data stored on the user’s device containing information about the user. If a user rejects or deletes certain of the cookies, use of our Website may be adversely impacted, and functionality may be unavailable or limited in some areas of our Website. Cookies also enable us to track and aggregate data about the way you navigate our Services in some cases. By doing this, we can better target the interests of our users and enhance their experience on our Services.

We use cookies and other web-based data collection technologies to:

  • Help you navigate our Website and apps;
  • Personalize and provide a more convenient experience to you;
  • Analyze which pages you visit, and which features you use;
  • Determine pages you visit prior to and after visiting our Website to help us customize and target our advertising;
  • Provide features such as social sharing widgets and videos;
  • Market to you and measure advertising and promotional effectiveness;
  • Assess which areas of our Website to remarket to you; and
  • Provide content to you from our third-party partners.

When you visit our Website, we automatically gather server log file information including but not limited to IP address, browser type, referring and exit web pages, and your operating system. We do this to better understand how our Website operates, administer our Website and our technical solutions, and understand how our Website visitors navigate through our Website. We do not, however, link this information with customer accounts. For example, opting out of receiving cookies will not opt you out of receiving other marketing based on your account information.

We may further analyze information we gather online from you to improve the online experience, resources, and tools we provide to our users.

Boostlingo, our service providers or other third parties may use web logs or pixel tags, and/or other tracking technologies (sometimes referred to as “smart cookies”) on your computer or other device. Smart cookies are images embedded in a webpage or e-mail for the purpose of measuring and analyzing usage and activity. Our Website and service providers acting on our behalf, may use smart cookies to help us analyze usage and improve our functionality. Some cookies and other technologies may serve to recall personal information previously provided by a user.

Boostlingo may acknowledge and/or respond to “do not track” beacons, tags or other such signals including browser-based prompts or controls in accordance with applicable privacy laws and regulations. Global Privacy Control (“GPC”) is an add-on or browser preference that signals that you do not want personal information collected. Our Website will honor GPC signals. You also may receive tracking mechanisms from other parties prior to visiting our Website that will continue to track your activity while on our Website. Such data would be subject to the privacy policy of the other provider from whom you received the mechanism. We do not control or receive data from such mechanisms.

Some Boostlingo advertising at non-Boostlingo sites may be serviced by our service providers, who may use cookies to collect information about your visits to those sites. Information collected may include the pages visited, date and time, browser information and/or IP address. This information is gathered to help us customize and target our advertising to the needs and interests of our customers.

Information about how to opt-out of our interest-based or targeted advertising can be found in the section below titled “Your Rights and Choices about How We Use and Disclose Your Information.” For more information on how to manage advertising controls including tracking mechanisms, please visit FTC Online Tracking.

With the exception of cookies that are required for our Website to operate, you can choose which types of cookies our Website sets on your device by interacting with a cookie consent banner available on our sites or by clicking on Cookie Settings. Below are the categories of cookies we use:

  • Required Cookies: These cookies provide service, application, and other essential functionalities of our Website.
  • Functional Cookies: These cookies are used to provide increased functionality of our Website.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website.
  • Targeting Cookies: These cookies may be set through our Website by our advertising partners to provide you relevant advertisements on other sites.

See more about automatic data collection, cookies and opting out in our Cookies Policy.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information: (a) to present our Website and its contents to you; (b) to provide you with information, products, or services that you request from us, our service providers or third parties including the Services; (c) to fulfill any other purpose for which you provide it; (d) to provide you with notices; (e) to carry out our obligations and enforce any rights arising from any contracts entered into, including for billing and collection; (f) to notify you about changes to our Services; (g) to allow you to participate in interactive features on our Website; (h) in any other way we may describe when you provide the information; (i) for any other purpose with your consent; (j) to contact you about our own and third-parties’ goods and services that may be of interest to you; and (k) to enable us to display advertisements to our advertisers’ target audiences.

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify and is not attributable to any individual or company, without restriction.

We also may disclose personal information that we collect or you provide as described in this Privacy Policy: (a) to our affiliates; (b) to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them; (c) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Boostlingo’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Boostlingo about our Website users is among the assets transferred; (d) to fulfill the purpose for which you provide it; (e) for any other purpose disclosed by us when you provide the information; and (f) with your consent.

We may also disclose your personal information: (a) when required to comply with any court order, law, or legal process, including responding to any government or regulatory request, after attempting to notify you when legally permissible; (b) to enforce or apply our Terms of Service and other agreements; or (c) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Boostlingo, our partners, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Categories of Information We Collect and Disclose

The following chart provides information about the types of personal information that we collect, the sources of the information, the purposes for which we use the information, whether the information has been disclosed for a business purpose, and the categories of third parties with whom we have shared this information in the last 12 months.

Boostlingo collects limited sensitive personal information only when necessary for providing our services, such as payment information for processing transactions. We do not collect other types of sensitive personal information such as racial or ethnic information, Social Security numbers, or health information unless specifically required for our Services. We use sensitive personal information solely for purposes that you would anticipate in providing us the information and do not sell sensitive information or use it for marketing or similar purposes.

Categories of Personal Information We Disclose for Targeted Advertising

Boostlingo does not sell personal information. The following chart provides information about the types of Personal Information that we disclose, the purposes for which we disclose the information where a disclosure is for the purpose of targeted or cross-context advertising (under California law, this is called “Sharing”), and the categories of third parties to whom we disclosed the information for business purposes in the last twelve (12) months. Note that Boostlingo does not share the personal information of minors under 18 years of age and has no actual knowledge of any such sales or disclosures.

YOUR RIGHTS AND CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following controls over your information.

Tracking Technologies and Advertising.

If you wish to opt-out of Boostlingo advertising and/or non-essential analytics and functional/preference cookies, you can do so by interacting with the cookie consent banner at the bottom of our Websites, or by clicking Cookie Settings. If you turn off cookies, certain features and functions of the Website may not be available to you. The precise geographic location of your device may also may be transmitted to our servers in real time any time our mobile apps are running (even if you are not actively using an app or it is minimized on your device). You may stop allowing us to have access to your device’s location information by accessing the app’s location settings on your device and setting your device not to share its location with us.

In some states, as described below, you may have the right to opt out of certain uses or disclosures of your information. Please note that because we do not link your cookie information with your account information, opting out of cookies will not opt you out of other uses or disclosures of other personal information. To opt out of such uses and disclosures, if applicable to you, please send an email to [email protected] and include “Privacy Rights Request” in the subject of the email.

Messages from Boostlingo

  • On occasion, Boostlingo’s marketing team will send you marketing communications. To unsubscribe from marketing communications, please click the “unsubscribe” link included in our marketing emails or contact us through one of the various methods provided in the “Contact Information” section.  Please note that even if you choose not to receive marketing communications from us, you still may receive communications that are not primarily marketing such as a welcome/confirmation email when you register your account, notification of an order, or correspondence with a member of our support team
  • As a customer, Boostlingo may also send you messages related to news or updates about certain features to our site or our services. By default, members will receive these messages via email, but you may choose to opt-out of getting certain emails under your account settings. You may opt out of these messages by contacting our support team: [email protected].
  • Boostlingo offers optional email newsletters. You must opt-in or subscribe to begin receiving newsletters, and subscription is available to any individual who subscribes to receive such newsletters. Any may subscribe or unsubscribe from optional newsletters by following the instructions contained in the newsletter emails.

Text Message Communications

We maintain privacy policies to protect your personal information obtained from text message communications. Any sharing of personal information with third parties is solely for the purpose of fulfilling our obligations to you as set forth herein. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Rights Regarding Your Personal Information

Additionally, some data protection regulations confer certain data protection rights on individuals. We provide these options to you regardless of your location:

  • The Right to Know About Personal Information Collected, Disclosed, or Sold. You have the ability to request that Boostlingo disclose what personal information it collects, uses, discloses, and sells. This is called the “Right to Know”.
  • The Right to Access and Receive your Specific Personal Information. You have the right to request that Boostlingo provide a portable copy of your personal information it collects, uses, discloses, and sells.
  • The Right to Correct Personal Information Collected or Disclosed. You have the right to request that Boostlingo correct the personal information it collects, uses, discloses, and sells. This is called the “Right to Correct”. Under the Right to Correct, you can request a correction of any inaccurate personal information, and Boostlingo will use commercially reasonable efforts to correct this information if inaccurate.
  • The Right to Delete Personal Information about You. You have a right to request the deletion of your personal information collected or maintained by us.
  • The Right to Opt-Out of the Sale or Cross-Context Behavioral Advertising of Personal Information. You have the right to opt-out of the sale and/or cross-context behavioral advertising or certain “profiling” uses of your personal information by Boostlingo. PLEASE NOTE THAT WE DO NOT SELL ANY PERSONAL INFORMATION.
  • The Right to Restrict or Object to the Processing of Your Personal Information. You have the right to object to or restrict at any time the processing of your personal information.
  • The Right to Not Be Subject to Automated Decision Making or Profiling. You have the right to object to automated decision-making where the decisions impact a legal or similar right or profiling from your personal information.
  • The Right to Limit the Use or Disclosure of Sensitive Personal Information. You have the right to limit the use or disclosure of sensitive personal information by Boostlingo.
  • The Right to Appeal a Business or Controller’s Refusal to Take Action. You have the right to appeal your privacy rights-related request where such request is denied in whole or in part.
  • The Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights. You have the right not to receive discriminatory treatment for exercising any of your privacy rights conferred by consumer privacy laws in your jurisdiction. Boostlingo will not discriminate against any consumer because such person exercised any of the consumer’s rights under these privacy laws, including, but not limited to:
    • denying goods or services;
    • charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties;
    • providing a different level or quality of goods or services; and
    • suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services.

We may, however, charge a different price or rate, or provide a different level or quality of goods or services, if that difference is related to the value provided by your data.

Authorized Agents. You may designate an authorized agent to make a request on your behalf. We will deny requests from agents that do not submit proof of authorization from you. To verify that an authorized agent has authority to act for you, we may require a copy of a power of attorney or require that you provide the authorized agent with written permission and verify your own identity with us.

EXERCISING YOUR RIGHTS

If you wish to exercise any of the rights, you may visit our Support page. You may also be able to exercise certain rights, such as updating and correcting your personal information, through your account. If you make a request to exercise one of your privacy rights via e-mail, please include “Privacy Rights Request” in the subject line of the email. When you make a request, you can expect the following:

  • We will verify your identity. Making a verifiable request does not require you to create any account with us but may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
  • We will confirm our receipt of your request within ten (10) business days. If you have not received a response within ten (10) business days after that, please send us an email at [email protected].
  • We will respond to your request within the legally required time period. We may need additional time to respond where allowed by law, but we will reply either way within the legally required period and, if we need additional time to respond to your request, we will explain why.
  • In certain cases, a request may be denied. For example, if we cannot verify your identity or if providing you the information could create an unreasonable risk to someone’s security (for example, we do not want sensitive information disclosed inappropriately or improperly). As another example, we will also deny a request to delete your personal information if the law requires us to keep it (for example, if we are required to keep a record of services you have purchased in order to comply with tax reporting requirements). If we deny your request, we will explain the reasons for the denial and will comply with as much of your request as possible.

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and other sensitive information will be encrypted using secure socket layer (SSL) technology. Boostlingo follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Boostlingo receives it.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. While we implement reasonable security measures to protect your information, we cannot guarantee absolute security for information transmitted over the internet. Users should exercise caution when transmitting personal information online.

DATA RETENTION

Boostlingo will retain your information for as long as your account is active or as needed to provide you the Services.  If you no longer want Boostlingo to use your information to provide you services, you may terminate the Services and close your account or request your data be deleted by reaching out to [email protected]. Upon termination or expiration of the Services, Boostlingo will only retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

CHILDREN UNDER THE AGE OF 18

Boostlingo’s Terms of Service require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), and users under the age of 18 should not submit any personal information to Boostlingo. If we have actual knowledge that personal information about a child under 18 years old has been collected, then we will take the appropriate steps to delete this personal information.

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our Privacy Policy on this page. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.

DATA BREACH

If you suspect a data breach, please contact us at [email protected] or by contacting us by phone at 512-593-5215

CONTACT INFORMATION

If you have questions or suggestions, you can contact us, by sending an email to [email protected], or at

Boostlingo LLC
Attn: Privacy Department
98 San Jacinto Blvd, Suite 400
Austin, TX 78701