Case Study: PCHC
How Progressive Community Health Center improved speed to interpreter by 79%, improving throughput and patient care.
79% improvement in speed to interpreter
ASL and rare languages supported in seconds
Increased clinical efficiency and patient volume
On-Demand Medical Interpreting Improving Throughput
For Dr. Raymundo Garcia-Dwyer, Medical Director, every minute counts. His goal is to help physicians see as many patients as possible each day, without sacrificing quality. But slow interpreter connections were causing delays and disrupting patient care.
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THE CHALLENGE
Staff often waited 2 minutes or longer for an interpreter to connect. Calls would drop, appointments had to be rescheduled, and patients left frustrated.
Dr. Garcia-Dwyer explained that “it’s not good for the staff and definitely not good for our patients to experience that.” The wait created a bottleneck effect that slowed the entire clinic – delaying care, disrupting workflow, and frustrating patients.
THE SOLUTION
Progressive moved from 30-minute to 15-minute appointment slots as part of a performance improvement initiative. That shift required faster and more efficient workflows. With Boostlingo On-Demand, interpreters connect in under 30 seconds, keeping cycle times steady and ensuring that shorter visits never compromise patient communication or quality of care.
THE RESULTS
With connections happening in 24 seconds on average, PCHC improved speed to the interpreter by 79%. That speed has reshaped the patient experience and the clinic’s performance. Now, patients move smoothly through visits, even with 15-minute appointments. Every patient, regardless of language, is understood and treated with confidence.
TESTIMONIAL
“We’re able to get an interpreter within seconds – it’s been really helpful for our workflow and the efficiencies of the clinic.”
Dr. Raymundo Garcia-Dwyer, Medical Director
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Bringing Equity to Healthcare
Dr. Raymundo Dwyer-Garcia, Medical Director
Immediate Relief for Patients
Teneil Taylor, Patient Services Representative
White Glove Implementation
Anita Rhodes, Clinical Support Manager
“It brings such relief to the patient’s face. They’re smiling, they feel heard, and we can move care forward.”
Boostlingo On-Demand
Instant access to professional interpreters in any language. Make patient-centered care effortless and improve communication, compliance, and operational efficiency.
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