Veterinary Emergency Group

In this video, Avery Alston, Director of DEI at VEG, shares how they set up 24/7 phone and video interpreting across 99 emergency veterinary hospitals.

VEG’s open-concept hospitals invite pet parents to stay with their animals throughout treatment. As the network grew past 99 locations, clinics in Texas, Florida, Chicago, and other diverse metro areas struggled to serve clients who do not speak English. Bilingual staff were stretched thin, acting as ad-hoc interpreters while juggling clinical duties, leading to burnout and longer wait times.

By partnering with Boostlingo, VEG staff connect to interpreters in seconds in over 30 languages.

“Boostlingo makes sure every client feels safe and understood the moment they walk in.”

– Avery Alston, Director of DEI at VEG