Our Quality is Better!
Interpreter Qualifications and Vetting
Excellence Through Rigorous Standards
Boostlingo partners with language service providers who demonstrate a strong commitment to working with qualified language professionals. In addition to documented proof of language proficiency for all working languages and a commitment to adhering to the Boostlingo Code of Conduct for Interpreters, we uphold the following qualification standards per specialization:
- Medical Interpreters: Minimum of three years of medical interpreting experience, 40 hours of medical interpreter training, and current HIPAA and Fraud, Waste and Abuse training renewed annually
- Legal Interpreters: Minimum of three years of legal interpretation experience with proof of legal interpreter training
- Court Interpreters: Minimum three years of legal interpretation experience with proven courtroom experience (regional/national certification preferred)
- ASL Interpreters: National certification through Registry of Interpreters for the Deaf (RID) or certification through the Board for Evaluation of Interpreters (BEI)
Our thorough vetting process includes thorough review and verification of all documentation, ensuring each interpreter meets established standards. This approach guarantees that only qualified professionals represent the Boostlingo Hub network.
QA Processes
Continuous Quality Monitoring
Our commitment to excellence extends beyond initial qualification with a robust, multi-layered quality assurance process:
- Regular Performance Evaluations: We conduct systematic reviews of interpretation calls, evaluating each interpreter using comprehensive scorecards that measure adherence to our established protocols, professionalism, and technical proficiency
- Test Calls: Our Quality Assurance team performs daily test calls to ensure consistent service quality across our interpreter network
- Client Feedback Integration: All client feedback receives immediate attention through our dedicated quality assurance form, and we encourage the use of the in-platform interpreter ratings
- Proactive Issue Resolution: The Quality Assurance team investigates each reported incident promptly, implementing corrective actions when needed and providing a full resolution within 2 business days
This rigorous approach has maintained our complaint/volume percentage at or below 0.03% year over year despite handling thousands of calls daily—a testament to our unwavering commitment to quality service.
Compliance Processes
Meeting Industry Standards
Boostlingo Hub maintains compliance with the strictest industry regulations through comprehensive protocols:
- HIPAA Compliance: All interpreters complete annual HIPAA compliance training, ensuring protection of sensitive healthcare information
- Background Verification: Specialized interpreters undergo background checks appropriate to their service areas
- Regular Compliance Audits: We conduct periodic audits of all Boostlingo Hub partners and interpreters to ensure ongoing adherence to compliance standards
- Industry-Specific Requirements: Our interpreters meet specialized compliance requirements for healthcare, legal, financial, and government sectors
Our compliance framework ensures your interpretation services not only meet but exceed regulatory requirements, providing peace of mind for even the most sensitive communication needs.
Training
Training Excellence for Boostlingo Hub Interpreters
At Boostlingo, we ensure all BHub interpreters maintain the highest standards through our comprehensive training programs:
Platform Badge Certificate Program
Our Platform Badge Certificate program guarantees all BHub interpreters are proficient with the latest technology requirements, best practices, and proper use of the Boostlingo on-demand platform. This certification ensures interpreters can deliver exception service from day one.
Professional Ethics Training
All BHub interpreters complete rigorous training on our Code of Conduct, ensuring professional and ethical standards are maintained across every interaction.
Continuous Skill Development
We provide ongoing training resources including:
- Annual CMS secret shopper preparedness training
- Emergency and 911 call handling protocols
- Specialized industry glossaries and resources (medical, financial, immigration, etc.)
- Client-specific terminology and requirements
Responsive Training Solutions
Our training is integrated directly with our quality assurance procedures, allowing us to:
- Respond proactively to client requests for specialized resources
- Address emerging industry needs with targeted training modules
- Support interpreters in developing expertise in high-demand specialties
Through our investment in interpreter training, Boostlingo Hub delivers not just qualified interpreters, but professionals who are continuously developing their skills to provide exceptional service in today’s dynamic language service environment.
