Boostlingo IVR Quickly Connects Callers to Interpreters

Long call trees. Repeated prompts. Manual PIN entry. These are time-wasters in high-stakes environments where speed matters. Whether you want to connect with interpreters as quickly as possible or are an LSP interested in setting up a custom IVR experience for your clients, ease and flexibility are important when accessing language support with over-the-phone interpreting. 

That’s why Boostlingo IVR was built: to shorten the time from dial to interpreter without sacrificing flexibility, data, or control. 

Reach an Interpreter in One Step

Boostlingo IVR simplifies access with two powerful features that prioritize speed and ease. 

In a hospital, for instance, where each second counts, staff can use a dedicated direct dial line to instantly connect to a Spanish interpreter—no navigating menus. Similarly, school administrators handling multilingual parent-teacher meetings can assign specific numbers per language, ensuring that teachers reach the right interpreter with one call. 

This one-number setup eliminates confusion and delays, allowing users to connect quickly and confidently in high-pressure or frequently recurring situations. 

IVR Matches Any Workflow

Imagine a school district needing fast access to multiple languages during parent-teacher conferences, or a call center with staff serving multiple regions. Boostlingo IVR adapts to those needs with customizable workflows. 

Admins can configure quick-dial shortcuts for top-used languages, assign local phone numbers that are familiar to the communities being served and even remove hold music, replacing it with tones instead. Every call experience is designed to match how your organization operates, reducing friction and improving service quality. 

From hospitals to call centers, you can configure the experience to match the environment. 

Gather the Data You Need, Automatically

Data collection shouldn’t slow you down. With Boostlingo IVR, intake questions are built right into the call flow. Admins can define prompts to capture essential details like department, badge number, or caller name before the interpreter joins the line. 

You can even customize different sets of questions depending on whether the call comes through IVR or a web portal and set fields as required or optional based on your organization’s policies. This helps with everything from compliance to usage reporting, without interrupting the flow of care or service. 

This ensures your organization gets the right context and can track usage effectively. 

Track, Bill, and Secure with PINs

Boostlingo IVR includes optional PIN functionality. Whether you’re managing billing for a large team or adding a layer of security in a shared phone environment, PINs help you track who’s calling and why. 

Admins can assign shared or individual PINs to specific departments, teams, or users. It’s especially useful in educational or healthcare environments where phones are accessible in public areas. These controls give you accountability and data without compromising speed. 

PINs can be configured to fit your policy needs without slowing down urgent calls. 

What’s Coming Next: A Q3 Sneak Peek

We’re adding even more ways to tailor the IVR experience. Soon, callers will be able to leave a quality rating after their session using either their voice or keypad—offering valuable feedback for program managers. 

For noisy settings where voice input isn’t feasible, you’ll be able to switch to keypad-only prompts. These enhancements are part of our ongoing mission to make interpreter access smarter, faster, and more user-friendly. 

See It Live

Boostlingo IVR delivers speed, flexibility, and data capture in one smart, secure package. 

Whether you’re simplifying access across departments or customizing workflows for multiple clients, IVR puts the power in your hands and the right interpreter just one step away. 

Contact your AM to configure your IVR today or book a live demo to see it in action.