What is Intelligent Routing?

For organizations that provide interpretation services, finding the right interpreter at the right time without delays or confusion is very important. That’s where intelligent routing comes in. 

Intelligent routing is one of the most powerful tools we offer within our Interpretation Management System (IMS) and our On-Demand Interpreting solution. It uses real-time data and AI-powered logic to automatically connect interpreter requests with the most qualified interpreters available. 

Let’s break down what it is, how it works, and why it might be the upgrade your team didn’t know it needed. 

What Is Intelligent Routing (and How Does It Work)?

At its core, intelligent routing is an AI-driven system that matches interpretation requests with the best-fit interpreters based on a set of dynamic criteria. 

When a request comes in, our routing engine evaluates factors such as: 

• The language pair required 
• The subject matter or encounter type 
• The location (if onsite) 
• The availability, experience, and performance history of interpreters across your network 

From there, it makes a real-time decision to connect the request to the most appropriate interpreter, whether they’re part of your internal team or a member of the Boostlingo Hub network. 

And if interpreters in your workspace are underutilized, intelligent routing identifies those gaps and surfaces opportunities for them across compatible workspaces. That means more balanced workloads and fewer missed opportunities. 

Control and Impact Across the Board

While intelligent routing leverages automation and AI, it doesn’t mean you lose control. Quite the opposite. 

This technology allows you to layer in staff routing and customize rules that let you tailor how requests are routed based on your unique preferences and team structure. 

What to Prioritize with Intelligent Routing

• Internal over external interpreters 
• Requests by language, encounter type, or client location 
• Preferred interpreters for specialized services or repeat clients 

This added layer of configurability helps you stay compliant, efficient, and responsive to the needs of both your interpreters and your clients. 

The Impact of Intelligent Routing

• Operations teams benefit from less manual effort and clearer visibility into interpreter usage. 
• Interpreters get more consistent session assignments and the opportunity to work across workspaces. 
• Customers and patients experience faster connections and better communication outcomes.

Why You Need Intelligent Routing

If you’re managing a high-volume interpretation program or growing your services, chances are intelligent routing can help. Ask yourself: 

• Are scheduling and interpreter matching slowing your team down? 
• Do you need to improve response times for on-demand or scheduled sessions? 
• Would more automation and transparency help your team work more efficiently? 

If the answer to any of these is yes, then Boostlingo’s intelligent routing might be the solution you’re looking for. 

Smarter Routing, Stronger Outcomes

Intelligent routing helps you deliver faster, more reliable language access while giving you full control over how your interpreters are assigned.  

Intelligent routing is a built-in feature of the Boostlingo platform—and getting started is simple. Our team can walk you through setup, help you configure your staff routing rules, and make sure you’re getting the most from your interpreting resources.  

Request a demo to see it in action.