Hospital Interpreter Services and Technology
How Goshen Health transformed interpreting services and saved $250,000 a year.
$250,000 Savings
Goshen Health made an annual cost savings of $250,000 by switching to Boostlingo’s On-Demand OPI and VRI services.
Eliminated Data Sprawl
Multiple vendors and systems created data sprawl and manual processes until they integrated interpreting services.
Streamlined Operations
The Interpreter Management System cut down scheduling time from five to two days and gave complete oversight of resources.
Watch: Goshen Health Case Study
Goshen Health Case Study
Discover in-depth data and insights into why Goshen Health sought out a technology solution for interpreting services, how they implemented the new solution, and the benefits they received from them.
How Goshen Health Eliminated Data Sprawl
THE CHALLENGE
Goshen Health’s staff interpreters couldn’t work 24/7, leading to reliance on OPI and VRI services from different vendors, causing a vendor sprawl with complex scheduling and lack of oversight. Scheduling interpreters for the next week took five days to do, and the previous vendors were costly without ongoing support, adding to the challenges faced by Goshen Health.
THE SOLUTION
Goshen Health integrated all interpreting services onto a single platform with Boostlingo. They worked with the Boostlingo team to create and implement a roll-out plan, deploying it to over 100 devices across the system. Their staff can connect to phone and video interpreters on their devices and schedule, communicate, and manage interpreting from one system.
TESTIMONIAL
“As a health system, we need to provide the very best care possible to people who do not speak English. Boostlingo is our partner in that.”
– Terri Miller, Director of Nursing Support Services
Currently, we use VRI and OPI on our video devices. So, at any time, 24 hours a day, if someone needs an interpreter, we have devices distributed across the system.
Remote Interpreting for Healthcare
Boostlingo On-Demand is a product that manages and delivers interpretation services through phone and video.
- Connect to medical interpreters in over 300 languages, including rare and indigenous ones, through a network of over 17,000 remote interpreters.
- Over the phone and video remote interpreting
- High quality interpreting
- Quick connection times, 13s average
- Use on any device. Set up on an easy-to-use app and connect to services on your phone, tablet, or computer.
- Tailor the remote interpreting experience to your system’s workflows and needs.
Boostlingo is the software where everything shows up in one place. We have become so much more efficient.
Boostlingo IMS for Health Systems
With Boostlingo IMS, integrate the management and delivery of onsite and remote interpretation services, all in one place.
- Automate the scheduling process of interpretation services for onsite and remote appointments.
- Customize communication workflows and connect all stakeholders on one easy-to-use platform.
- Improve management with customizable reporting and analytics streamlining decision-making in real-time.
- Manage your billing and invoicing in a central platform.
- Depend on 24/7 support, dedicated roll-out and ongoing account management.
Schedule a Demo
Book a time with one of our team members to learn how the Boostlingo platform can help your organization integrate all interpreting services onto one platform, improve management, and save costs.
