Healthcare organizations work hard to make sure every patient gets the care they need—no matter what language they speak. Language interpreter services are a huge part of that effort. But here’s the challenge: how do you know if your interpreting program is really meeting the needs of your Limited English Proficient (LEP) patients? And how can you make sure your teams are using interpreter services in the most efficient way?
If you’ve ever found it tough to track interpreter usage across languages, departments, and devices, you’re not alone. Without clear data, it’s hard to spot gaps or plan for the future.
That’s why we created Boostlingo Analytics. It’s a performance dashboard that gives you the insights you need to better manage interpreter services, make data-driven decisions, and, most importantly, improve patient care.
Make Interpreter Services Easier to Manage
Interpreter services are important for patient safety and quality care. Without good data, it’s hard to get a clear picture of how your program is performing. Are you meeting language needs? Are there areas that could use more support?
Let’s go over how Boostlingo Analytics makes it easier to answer these questions.
Get to Know the Language Needs of Your Patient Population
Boostlingo Analytics gives you a detailed breakdown of the languages your patients speak and how many minutes of interpretation you are using for each. You’ll be able to spot which languages are in high demand so you can plan and make sure services are available when needed. With these insights, you can provide more consistent language support across your organization and ensure no patient’s needs fall through the cracks.
Spot Trends in Department Usage
Not all departments use interpreter services in the same way—and that’s completely normal! What’s important is knowing who’s using these services and who might be missing out. Boostlingo Analytics helps you find out which departments or accounts rely more on interpreter services and where there may be underutilization. Armed with this information, you can explore why some departments may need more encouragement or resources to support LEP patients.
Track The Channels and Devices Being Used
Are your teams using computers? Phones? Something else? Knowing how your staff accesses interpreter services can help you make smarter decisions about hardware and training. Boostlingo Analytics lets you track which devices are getting the most use, helping you optimize your hardware investments—no more guesswork. Plus, you can make sure staff are comfortable and confident using the tools they already have.
Keep an Eye on Call Durations
Some interpreter calls are quick check-ins, while others take a little more time. With Boostlingo Analytics, you can track average call durations and spot those that run longer than expected. These insights can help you uncover workflow bottlenecks or staffing gaps that might be slowing things down.
Balance phone and video interpreting
Over-the-Phone Interpreting (OPI) and Video Remote Interpreting (VRI) services play a huge role in providing language access, but knowing when to use each is key. Boostlingo Analytics shows you exactly how you’re using both, so you can make smarter decisions about when to rely on OPI or VRI. The result? A better balance between efficiency and patient experience and the best value from your language access program.
What is Boostlingo Analytics?
Boostlingo Analytics was built to simplify the management of interpreter services for healthcare organizations of all sizes. Whether you run a small clinic or a large hospital network, our platform gives you the insights you need to deliver better language access.
- Insights That Are Easy to Understand
Our intuitive dashboards put real-time data front and center. No complicated reports or data dumps.
- Reports That Work for You
Need department-specific reports? Want to track certain KPIs? You can customize reports to fit your goals and priorities.
- Grows With You
Boostlingo Analytics is scalable, so it grows right alongside your organization. No need to worry about outgrowing your tools.
- Supports Your Long-Term Planning
Use data to inform your language access strategy, budget planning, and compliance efforts so you’re always a step ahead.
Ready to See It for Yourself?
Boostlingo Analytics is helping healthcare organizations improve oversight and deliver better patient care every day. If you’re ready to take your interpreter services program to the next level, we’d love to show you how it works.
Schedule a demo today and see what Boostlingo Analytics can do for you!
