Boostlingo On-Demand + Epic INTEGRATION
Interpreting That Starts and Ends in the Chart
Boostlingo On-Demand opens inside Epic Hyperspace with the patient's preferred language already selected. Staff choose their preferred interpreting method, connect, and get back to care. When the session ends, a summary posts to the encounter automatically.
1
From the chart
Language, pre-filled
2
When the call ends
Documented on the encounter
300+
languages
17,000
qualified human interpreters
~13 sec
average time to a human interpreter
100%
of sessions documented to the encounter, automatically
Supports Joint Commission effective communication standards (NPG.07.01.01)
Three Steps. No Extra Work.
Step 1 · Launch integration
Stay in the tools you use every day.
Open Boostlingo On-Demand from the patient's chart in Epic Hyperspace, with their language already set.
Step 2 · Select your modality
No extra hardware or logins.
Choose video, voice, or AI with human rollover right from the workstation. No cart to track down and no separate sign-in.
Step 3 · Call
Documentation takes care of itself.
When the call ends, session details are added to the patient's encounter automatically, with no manual charting step for clinicians.
One Integration, Three Jobs Made Easier
Nursing and front-line care
Nursing, registration, radiology, lab, and pharmacy staff start from the chart they already have open. No hunting for a device, no dialing in, no retyping the patient's language. The visit is charted for you automatically.
How it works: open from the chart with the language already set, choose how to connect (video, audio, AI), the interpreter joins, and the summary lands in Epic on the patient's encounter.
Clinical and language access
Each session is documented on the encounter it supported, which is the evidence Section 1557 reviewers ask for. You decide which modalities staff see, so AI handles routine conversations and qualified human interpreters handle clinical ones.
You turn on: Video (VRI), Voice (OPI), and AI Interpreter. Staff see in the chart: connect by video, voice, or AI with human rollover.
IT and informatics
Built on SMART on FHIR with OAuth 2.0 and FHIR R4, for Epic versions that support R4 (2019 and later). We publish what data moves in each direction, so your security review starts with answers.
At a glance: SMART on FHIR, OAuth 2.0, FHIR R4, Epic 2019 and later. 6 fields move from Epic to Boostlingo and 4 fields from Boostlingo to Epic.
I'm in
Nurses and front-line teams
Fewer steps between the patient and the conversation.
Nursing, registration, radiology, lab, and pharmacy staff start from the chart they already have open. No hunting for a device, no dialing in, no retyping the patient's language. The visit is charted for you automatically.
1
Open from the chart with the language already set
2
Choose how to connect (video, audio, AI)
3
Interpreter joins the session
4
Summary lands in Epic on the patient's encounter
Match the Interpreter to the Conversation
AI when it fits, human when it counts.
Human interpreter
Video Interpreting
Video Remote Interpreting (VRI)
For conversations where faces, gestures, and signed languages matter, including American Sign Language (ASL).
Human interpreter
Phone Interpreting
Over-the-Phone Interpreting (OPI)
Audio-only access, 24/7, in 300+ languages. The fastest option for high-volume settings.
AI with human rollover
AI Interpreting
Boostlingo AI Interpreter
For routine, lower-risk conversations like check-in and scheduling, in 15 languages. Staff can roll over to a qualified human interpreter at any point.
Available when your organization enables it.
Documentation Nobody Has to Type
When the session ends, Boostlingo documents it on the encounter where it began. It stays with the visit it supported, so audits, reporting, and follow-up care all see the same record.
Session record
Added to encounter
Details can include
Interpreter
[Name]
Language
Spanish
Session duration
12 min
Interpreter ID
000000
Built for Your Security Review
Boostlingo On-Demand launches as a SMART on FHIR app using OAuth 2.0 and FHIR R4. It runs on Epic versions that support FHIR R4, generally 2019 and later. Here is every field that moves, and which way.
From Epic to Boostlingo
Epic
Boostlingo On-Demand
Patient name
Date of birth
Preferred language
Encounter ID
Location
Requesting practitioner
From Boostlingo to Epic
Epic
Boostlingo On-Demand
Interpreter name
Language pair
Session duration
Interpreter ID
Qualified Medical Interpreters Behind Every Human Call
Medical interpreters in the Boostlingo Hub network have at least three years of medical interpreting experience, complete 40 hours of interpreter training, and renew HIPAA training every year. Many hold CMI or CHI credentials.
79%
shorter interpreter wait times at Progressive Community Health Centers after switching to Boostlingo On-Demand.
Boostlingo customer result (platform, not Epic-specific).
“We're able to get an interpreter within seconds. It's been really helpful for our workflow and the efficiencies of the clinic.”
Dr. Raymundo Garcia-Dwyer, Medical Director, Progressive Community Health Centers
Frequently Asked Questions
Which Epic versions does Boostlingo support?
Boostlingo On-Demand runs on Epic versions that support FHIR R4, generally 2019 and later.
Where does Boostlingo launch in Epic?
From the Activity tab of a patient's chart in Epic Hyperspace.
What does Boostlingo write back to the patient's chart?
Boostlingo documents each session on the encounter where it started, including details such as the interpreter name and ID, language pair, and session duration.
What patient data does Boostlingo receive from Epic?
Patient name, date of birth, preferred language, encounter ID, location, and the requesting practitioner. Boostlingo uses this to pre-fill the session and document it to the right encounter.
Can staff use AI interpreting from Epic?
Yes, if your organization enables Boostlingo AI Interpreter. Staff can roll over to a qualified human interpreter at any point in the conversation.
How long does setup take, and who's involved?
About six weeks from kickoff to go-live, depending on your team's availability. You'll need an Epic or IT admin, an Epic analyst or informatics contact, a project lead, and a leader with signature authority.
What does it cost?
A one-time project fee covers Boostlingo’s implementation work, and interpreting is billed under your Boostlingo agreement. Epic bills separately for FHIR API usage associated with the integration. Contact your Epic representative to confirm those charges.
See It in Your Workflow
Tell us about your Epic environment and where you'd start. We'll walk through the flow, the data, and a go-live plan built around your team.
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