Case Study:
Great Wolf Lodge

The Challenge

Lodge leaders were doing their best to support multilingual communication during town halls and orientations to one-to-one conversations. But across 23 properties, those workarounds were hard and expensive to scale.

Johnson shared their experience sourcing interpreting before, “Contacting an external interpreter at times, while it can be done, there’s a lot of variables within that from a cost perspective to a timing perspective when we need to meet an immediate guest need.”“

The Solution

Great Wolf Lodge uses Boostlingo to support a wide range of multilingual worforce communication. This includes event and meetings, as well as one-to-one conversations.

Through a single platform, they run:

• AI live translation for meetings and events
• On-demand interpreting for one-to-one conversations

“It’s been really, really helpful and really cool to be able to have all of our Pack members, regardless of their language, in the same environment for our town halls,” Julian shares.

The Results

With Boostlingo, Great Wolf Lodge improved engagement and made employee communication more accessible. What began with one-to-one conversations and large town halls expanded into orientations, standups, listening sessions, and HR conversations.

“We are continuing to see turnover rates decrease, while accessibility numbers from our inclusion and belonging survey increase. Our eNPS survey has some of the highest engagement scores we’ve ever seen,” Julian shares.

Advice for Other Workforce Leaders

For other workforce leaders facing similar multilingual communication challenges, Julian’s advice is to think beyond the most obvious use case:

As Pack Members start to get more comfortable with knowing that there are no barriers to reaching out, to getting help, to sharing ideas, that unlocks a lot of really positive things for the business.