Webinar

How Operations Leaders Are Building Better Language Access Workflows in 2026

When: August 25, 2026 at 12:00 pm

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Interpreter wait times of up to 20 minutes don’t just delay a visit. They throw off the whole day: staff schedules, patient flow, and the confidence patients have that they’ll be understood.

Liz Winslow, Director of Operations at Virginia ENT, joins us to break down how her team rebuilt language access for a patient population that spans Spanish, Arabic, and ASL speakers, without disrupting existing workflows or asking staff to learn a new system.

You’ll learn how to:

  • Reduce interpreter delays and the operational friction they create
  • Roll out new language access options without changing how your team already works
  • Balance human, AI, and ASL interpreting so each one is used where it fits
  • Track usage and cost to prove ROI to leadership
  • Build a language access program that scales across multiple sites