Access Language Solutions
Manages Interpretation, and Grew Monthly OPI Hours by 14x
A Boostlingo Case Study
Summary
Access Language Solutions (ALS), a nonprofit language services provider, faced challenges managing its interpreter scheduling with ‘When I Work’ and required a more specific solution. Boostlingo provided a comprehensive platform with features like phone and video interpreting, a tailored scheduling system, and integrations that helped streamline ALS’s operations and expand its services. Amidst the COVID-19 pandemic, Boostlingo’s tools allowed ALS to pivot to remote interpreting, growing from 20 hours to over 300 hours of over-the-phone interpreting per month. Additionally, Boostlingo integrations with QuickBooks, as well as its flexible features, have also provided cost savings and increased opportunities for ALS’s clients and interpreters.
The Challenge
Prior to partnering with Boostlingo, Access Language Solutions (ALS) faced significant challenges in managing its interpreter scheduling process. The organization relied on a general scheduling application called ‘When I Work,’ which was not tailored to the specific needs of language interpreting services. As a one-woman operation, founder Lynn had to manually manage 30-40 interpreters, which was both time-consuming and inefficient. Moreover, she needed to provide affordable language services to clients, many of whom were small non-profit organizations and local businesses with limited budgets.
The Results
Access Language Solutions (ALS) experienced transformative results after partnering with Boostlingo. The comprehensive features of the Boostlingo platform increased operational efficiency, particularly with scheduling and managing interpreters, and enabled the use of remote interpreting capabilities. This allowed ALS to significantly increase its over-the-phone interpreting hours from just 20 per month to over 300 during the COVID-19 pandemic. Additionally, the organization successfully secured multiple grants, expanded its reach to new clients through affordable services, and further streamlined its operations through Boostlingo’s integration with QuickBooks.
“It’s more access in the long run to interpreting and it’s really simple access, picking up the phone and putting a pin in.”
– Lynn Fors, Access Language Solutions
About Access Language Solutions
Access Language Solutions (ALS) is a nonprofit organization based in Lexington, Kentucky, that offers language services to local nonprofits, small medical offices, immigration clinics, and other organizations. The founder, Lynn, has been a pioneer in Kentucky’s language industry for over two decades. With a diverse background in education, medical interpreting, and language service coordination, Lynn has established herself as a well-known figure in the language service industry in Lexington and beyond.
