Professional Call Center Interpretation and AI Translation Services
Deliver multilingual support with speed, clarity, and precision using Boostlingo’s advanced call center interpretation and AI translation tools. Whether you operate an inbound, outbound, or virtual call center, our services empower your team to connect with customers across 300+ languages—no delays, no confusion, just accurate communication at scale.
Support Every Call Center Model with Real-Time Language Access
From traditional call centers to AI-powered omnichannel contact centers, Boostlingo offers language interpreter and AI translation services designed for every type of operation:
- Inbound Call Centre: Handle high-volume inbound queries with certified interpreters and AI captioning for real-time multilingual support.
- Outbound Call Centre: Drive customer outreach, collections, and sales campaigns with AI translation tools that deliver accurate messaging in the customer’s preferred language.
- Blended Call Centre: Support both inbound and outbound calls seamlessly with integrated interpretation across all workflows.
- Virtual Call Centre: Enable remote and home-based agents to access AI-powered interpretation tools and professional interpreters from any location.
Core Call Center Technologies + Language Access
Your tech stack shouldn’t be a barrier to communication. Boostlingo’s platform integrates with leading call center systems and tools to ensure full language coverage:
- Telephony Software & VoIP: Enhance your Voice over IP systems with AI translation overlays and on-demand interpreters.
- Interactive Voice Response (IVR): Guide multilingual callers with AI-generated translations and real-time interpreter routing.
- Automated Call Distribution (ACD) & Predictive Dialers: Automatically assign calls to interpreters or enable real-time captioning when language barriers are detected.
- Computer Telephony Integration (CTI) & PBX: Seamlessly integrate interpreting technology into your phone system infrastructure.
- Cloud-Based Call Centres: Scalable and secure interpretation services for hybrid and global contact centers.
Provide 24/7 Language Interpretation Services
Watch a free demo and see how a subscription to Boostlingo can improve patient experience at your organization.
Optimize Agent Performance with Interpretation-Driven Analytics
Monitor, evaluate, and improve multilingual interactions with AI-enhanced tools designed for modern call center operations:
- Speech Analytics & Sentiment Analysis Tools: Detect emotional cues and language patterns to optimize agent responses and interpretive clarity.
- Call Monitoring, Recording, and Whispering: Supervisors can monitor live sessions, whisper real-time instructions, or join calls when needed—across any language.
- Real-Time Dashboards & Workforce Optimization (WFO): Track interpreter usage, call volumes by language, and CSAT across diverse customer bases.
- Quality Assurance (QA) & First Call Resolution (FCR): Ensure language access improves resolution times and customer satisfaction.
- Average Handle Time (AHT) and Net Promoter Score (NPS) reporting: Understand how interpretation and translation impact operational efficiency and brand loyalty.
Roles That Benefit from Interpretation + AI Translation
Our services are built to support every role within your contact center, from entry-level agents to executive leadership:
- Call Centre Agents & CSRs: Access live interpreters or AI translation on-demand during customer calls.
- Supervisors & Team Leads: Monitor interpreted calls, review transcriptions, and provide coaching based on multilingual interactions.
- Call Centre Trainers: Train staff using recordings and transcripts from interpreted sessions.
- QA Analysts: Evaluate interactions involving interpreters and AI to uphold quality benchmarks.
- Remote Agents: Get 24/7 language support no matter where your agents are working.
- Sales Agents, Collections Agents, and Technical Support Representatives: Increase conversions and resolve issues faster by eliminating language barriers.
On-Demand Interpretation in Action
Learn about the main features and benefits of Boostlingo On-Demand, including: Connecting with interpreters in seconds, use on any device, adding new users with ease, scheduling sessions, customizing call settings, and accessing call logs to manage language services.
Start Your Free Trial Today – Experience Seamless AI Translation!
Boostlingo AI Pro powers our product suite with AI tools to provide transcriptions, live translation, and video captioning for any meeting, event, webinar and more!
ASSET DOWNLOAD
Buyers Guide to Finding an On-Demand Interpretation Partner
This free ebook explores why on-demand interpretation is an essential tool for compliance and serving diverse communities and prepares you to evaluate potential partners.
Resources
Learn even more with these webinars:
Boostlingo Hub: Expand Language Access
Our network of interpreters is a valuable tool to overcome language barriers. With our fail-safe network of over 17,000 qualified interpreters, including sign language interpreters, we deliver interpretation in over 300 languages.
Orthopedic Institute
“With Boostlingo, our Physicians hit their regulatory marks. They don’t have compliance knocking on the door and it gives them an opportunity to just treat their patients.”
Michelle R., Director of Compliance and Risk
Pro-Z.com
“The platform’s scalability is superb. Communication is seamless (both VRI and OPI) and updates keep coming out non-stop. The staff is super friendly!”
Enrique Manzo, Head of Interpreter Ops
Las Cruces Schools
“Knowing that there is now an interpretation service we can use and not have to fumble between piecing together what we can communicate has been wonderful.”
Ge Ann Kilgore, English Language Coordinator
Northern Nevada HOPES
“With Boostlingo, we’re able to connect with an interpreter for a majority of our languages in seconds. It’s just perfect from an operational perspective.”
Jerry Trigueros, VP of Patient Services
Boostlingo On-Demand OPI & VRI Integrations:
Boostlingo empowers your organization to deliver high-quality language interpretation services through robust platform integrations. Our technology integrates seamlessly with leading communication tools enabling professional interpretation over the phone and via video. For billing, we support trusted financial platforms including QuickBooks and Stripe, making interpreter service management and payment processing efficient and reliable.
Related Case Studies
See how Boostlingo customers around the world are driving growth with interpretation, translation, interpreter management services.
Cross-Lingual Connect
How Cross-Lingual connect grew their interpreting business and added 12 clients with Boostlingo’s lead referral program.
Fullscript
Fullscript increased open enrollment participation by 23% with translation services and improved employee engagement with on-demand interpreting.
World Relief Wisconsin
Integration Program meets the language needs of a large refugee population with on-demand interpreting.
Dispute Resolution Centers
How an association implemented on-demand interpreting resources across 20+ dispute resolution centers.
Call Center FAQs
What types of call centers can benefit from Boostlingo’s interpretation and AI translation services?
Boostlingo supports all call center models—including inbound, outbound, blended, virtual, and cloud-based operations. Our language services help call centers across industries communicate clearly with callers in over 300 languages, using both certified interpreters and AI-powered tools.
How quickly can we access an interpreter during a live call?
Most interpreters are available on-demand within 30 seconds or less. Our system intelligently routes calls based on language, location, and call type to ensure the fastest connection possible.
Can we integrate Boostlingo with our existing call center software?
Yes. Boostlingo integrates with leading VoIP systems, CRM platforms, PBX setups, and telephony software through standard APIs and CTI integrations. We also support interactive voice response (IVR), ACD systems, and AI transcription tools.
Is your interpretation service available 24/7 for remote and home-based agents?
Absolutely. Our cloud-based platform supports 24/7 access for agents anywhere in the world, including remote, hybrid, or home-based agents. No additional hardware is required.
What’s the difference between your AI translation tools and live interpreter services?
Our AI translation tools are ideal for translating scripts, chat logs, and IVR prompts in real time. Live interpreters, on the other hand, are human professionals who provide real-time spoken interpretation during voice and video calls—especially useful in high-stakes or nuanced conversations.
Can your platform help us with call center KPIs like CSAT, AHT, and FCR?
Yes. Our services are designed to reduce average handle time (AHT), increase first call resolution (FCR), and improve customer satisfaction scores (CSAT and NPS) by eliminating language-related friction during customer interactions.
Do you offer call recording, monitoring, and QA tools for interpreted calls?
Yes. Supervisors can record, monitor, and audit interpreted sessions. We also offer call whispering and barging features for training and QA purposes, along with transcription and sentiment analysis tools.
How do you ensure quality and compliance in multilingual support?
All interpreters are certified professionals, and our AI tools use natural language processing (NLP) for accurate, real-time translation. We support full HIPAA, PCI-DSS, and data protection compliance, with audit trails, call logging, and QA workflows.
Can we use Boostlingo for omnichannel support—like live chat or video calls?
Yes. In addition to voice calls, Boostlingo supports live chat, AI chatbots, video calls, and help desk integrations to provide interpretation and translation services across all customer communication channels.
How do we get started with Boostlingo for our call center?
Getting started is easy. Contact our team for a free consultation and demo, and we’ll guide you through integration, onboarding, and configuring interpretation services to meet your specific call center needs.
