With many interpreting service providers available, finding the right partner can feel overwhelming. When your organization depends on immediate, reliable language support—whether in healthcare, legal, or customer service—you need a solution that won’t slow you down.
Boostlingo and Propio are two prominent providers offering Video Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI). However, their capabilities in technology, compliance, interpreter qualifications, and user experience vary significantly.
This guide breaks down key differences to help you choose the best solution for your needs.
Propio and Boostlingo Comparison
Boostlingo and Propio both provide on-demand language support, but their capabilities and features differ significantly. Below is a concise comparison to help you understand their core differences across key areas:
Boostlingo Interpreter Services
Boostlingo is fully compliant with HIPAA and SOC 2 standards, ensuring comprehensive security and data protection for sensitive information. All interpreters accessed via the Boostlingo Hub are HIPAA certified (renewed annually) and are trained in Fraud, Waste, and Abuse compliance.
Boostlingo also offers advanced call routing capabilities, providing greater control over interpreter selection. For example, healthcare organizations can direct calls exclusively to interpreters who are trained and qualified for medical settings. Additionally, Boostlingo’s routing can be set up and guarantees that, if desired, your calls remain with US-based interpreters, avoiding unintended offshore rollovers.
Propio Interpreter Services
Propio is HIPAA and HiTrust compliant but notably lacks SOC 2 certification. While HiTrust supports healthcare-specific security standards, SOC 2 compliance demonstrates a broader commitment to data security, particularly for cloud-based platforms.
Unlike Boostlingo, Propio may not guarantee routing to interpreters for specific industries like healthcare. This means your call could be routed to interpreters without domain-specific training and qualifications. Additionally, Propio does not offer advanced call routing to ensure calls remain within the U.S., increasing the likelihood that calls might be routed offshore.
Services Offered
Below is a breakdown of the core on-demand interpreting services offered by Boostlingo and Propio:
Boostlingo clearly publishes its industry-leading fill rates (99.5%) and uses AI-powered routing to speed up interpreter connections, providing more dependable and efficient service. Propio’s fill rates and connection speed are not disclosed, potentially impacting reliability.
Technology and Features
Technology differentiates Boostlingo and Propio significantly:
Boostlingo and Propio differ in their approach to technology and efficiency. Boostlingo’s AI-powered call routing, in-app messaging, and advanced Interactive Voice Response (IVR) system improves interpreter connections. Features like pre-call data capture improve reporting accuracy and billing workflows, while enterprise integrations ensure seamless adoption across industries. These efficiencies lead to shorter wait times and a smoother experience for users.
In contrast, Propio provides basic interpreting services without the same level of AI-driven enhancements. Having no pre-call data capture and advanced IVR capabilities can result in longer wait times and less optimized call management.
Pricing and Value
Boostlingo Pricing
Boostlingo offers multiple subscription tiers providing predictable monthly billing, reduced per-minute rates, dedicated account management, and assured service consistency. A pay-as-you-go option is also available for flexibility, but subscription pricing delivers optimal cost control and service quality.
Propio Pricing
Propio employs a customized pay-as-you-go pricing structure, setting rates based on service complexity and usage. Though potentially attractive at first glance, lower pricing often correlates with reduced investments in quality assurance, interpreter training, and compensation, which can affect overall service quality.
For organizations prioritizing predictable costs and excellent service, Boostlingo’s structured subscription model offers better long-term value.
Learn how to decide between subscription and a pay-as-you-go interpreting models.
Interpreter Network & Language Support
Boostlingo Interpreters
Boostlingo connects you to over 17,000 professional interpreters covering 300+ languages, including rare and indigenous languages. Each interpreter is rigorously vetted, possessing at least three years of interpreting experience, documented language proficiency, and full compliance training. This ensures consistently high-quality interpreting.
Propio Interpreters
Propio supports roughly 300 languages via phone interpreting and over 70 via video, primarily delivering general interpreting services. While compliant with basic standards, Propio’s interpreters do not undergo the same extensive training and quality control measures offered by Boostlingo.
Why Boostlingo is the Best Propio Alternative
Boostlingo provides scalable, secure, and reliable interpreting services designed for businesses of any size. Core advantages include:
Fast, Reliable Connections – 99.5% fill rate ensures fast access to interpreters.
Enterprise-Grade Security – Full HIPAA & SOC 2 compliance with encryption.
AI-Powered Efficiency – Smart call routing and workflow automation improve response times.
Comprehensive Language Access – Supports 300+ languages, including rare and indigenous languages.
Looking for a Better On-Demand Interpreting Solution?
Boostlingo offers a comprehensive, user-friendly platform designed to overcome language barriers easily. Schedule a consultation today to learn how Boostlingo can help your organization communicate clearly, securely, and effectively.
