Goshen Health
Learn how Goshen Health transformed interpreting services and saved $250,000 a year.
Aeroflow Health, a leading provider of durable medical equipment (DME), recently expanded its services and faced urgent challenges with its language services provider. The Customer Operations team needed affordable phone and video interpreting services, along with reporting capabilities to track language usage across business units. They also struggled with poor customer support from the vendor and sought a solution to meet their growing needs better.
Aeroflow’s previous language service provider offered phone and video interpreting but fell short in a few areas. The existing provider was too expensive for video interpreting and lacked the capabilities to set up reporting and allocate interpreting usage across different business units. On top of that, the customer support was not able to provide time resolutions to questions and requests. It was clear. Aeroflow needed a better solution to keep pace with its expanding needs.
Aeroflow switched to Boostlingo to address these challenges. This allowed them to offer video interpretation for virtual CPAP setups and lactation consultations while setting up phone lines for departments to allocate language service usage. The Customer Operations team tracked performance using Boostlingo’s dashboard and shared data across departments. With dedicated account management and seamless onboarding, Boostlingo became a cost-effective, scalable solution for Aeroflow.
"The account management team gave us complete confidence in our decision. We felt supported every step of the way, unlike with other vendors where support fades after implementation. Our account manager has always been ready to help, making this one of the most seamless launch processes I've experienced."
The results of Aeroflow’s switch to Boostlingo were transformative. With reporting tools, the Customer Operations team could accurately allocate language service usage across departments, leading to better resource management. They also experienced significant cost savings while expanding their language access capabilities. As a result, Aeroflow improved communication across all services, increasing client satisfaction.
“Boostlingo has been a game-changer for us,” said Tosha Gentry, Customer Operations Manager. “The seamless implementation, detailed reporting, and top-notch support have made a huge difference in how we serve our customers.”
The onboarding process, guided by Boostlingo’s dedicated account management team, ensured Aeroflow felt supported every step of the way. Unlike previous vendors, Aeroflow’s team received consistent support long after implementation. This helped make the transition seamless and allowed Aeroflow to scale its services without sacrificing quality or disrupting workflows.
Related content
